2018 Excellence in Operations & Member Experience Award Winners

Six credit unions were honored as winners of the 14th annual CUNA Operations & Member Experience Council’s Excellence Awards, which recognizes innovative solutions optimizing credit union performance. The award winners were recognized during the Council’s 21st annual conference, which took place September 12-15 in San Francisco.


2018 Winners

2018 O&ME Award Winners

Best of Show: Schools Financial Credit Union


Best of Show: Schools Financial Credit Union in Sacramento, CA won for their “Collaboration + Phenomenal Employees = Awesome Member Experience” (assets Greater Than $500 Million)  View the Entry


OCCU


OCCU in Eugene, OR won in the Branch Design category for their “Wilsonville Service Center” entry (assets Greater Than $500 Million)  View the Entry


Baton Rouge Telco Federal Credit Union


Baton Rouge Telco Federal Credit Union in Baton Rouge, LA won in the Contact Center / E-Support Operations category for their “Redefining the Traditional Call Center” entry (assets $150 Million - $500 Million)  View the Entry


Delta Community Credit Union 


Delta Community Credit Union in Atlanta, GA won in the Contact Center / E-Support Operations category for their “Delta Community's Member Care Center” (assets Greater Than $500 Million)  View the Entry


Directions Credit Union

Directions Credit Union in Toledo, OH won in the Miscellaneous category for their “SEAL Teams” entry (assets Greater Than $500 Million)  View the Entry


Service Credit Union


Service Credit Union in Portsmouth, NH won in the Sales and Service Management category for their “Communication Equals Success” entry (assets Greater Than $500 Million)  View the Entry


SEE ARCHIVE OF PAST WINNERS