2019-2020 Executive Committee members announced at CUNA Operations & Member Experience Council Conference
PRESS RELEASE: The 2019-2020 CUNA Operations & Member Experience Council Executive Committee was officially announced at the 22nd annual CUNA Operations & Member Experience Council Conference September 11-14 in Chicago.
O & ME
When mapping journeys to improve experiences, be sure there’s a strong emphasis on interaction quality.
A technology plan also can eliminate surprises when needs arise in credit union departments. Without a plan, these needs might not be communicated to the information technology (IT) department.
Ultimately, risk governance ensures credit unions’ long-term sustainability, according to governance experts Jeff Rendel, president of Rising Above Enterprises, and Scott Butterfield, principal at Your Credit Union Partner.